Desktop Support Engineers are IT professionals who fix
issues with an organization’s desktop computers and laptops, as well as handle
concerns with servers and security issues affecting business networks. Desktop
Support Engineers most often work as part of a helpdesk team, reporting to the
Senior Systems Administrator or Engineer and sometimes supervise junior
helpdesk employees. As computer issues can arise at any time, Desktop Support
Engineers may be expected to work a variety of shifts, including nights and
weekends. Although they are able to access other employees’ computers virtually
and mostly work from their office or desk, they may have to travel to
individual work sites and server rooms, often being required to pick up and
carry heavy equipment and parts.
Because of the increasing reliance on computers, jobs for
Computer Support Specialists, such as Desktop Support Engineers, are expected
to grow by 12 percent, which is faster than average for all jobs. This growth
will result in 855,700 new jobs through 2024, according to the Bureau of Labor
Statistics.
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