What is an tower climber?

tower climber

Flexibility is the name of the game in the tower climber profession. If you’re looking for a set 8 a.m. to 5 p.m., Monday through Friday sort of gig, you should probably look elsewhere. Workdays can start early or end late, ranging from 8 – 10 hours and sometimes longer. Some climbers will be out on assignment for weeks at a time. Some reports only being home one week between working 6 – 8-week shifts traveling between sites far from home. So if you enjoy travel and being outdoors, then this could be an excellent job for you.

Travel is usually associated with a tower climber gig, but it depends on what kind of work you will be doing. If it’s work for a carrier, then expect around 80% of your time traveling across a vast territory. If you’re climbing broadcast towers, it’s a little less at 50% travel, and if you just do local maintenance and repair, then 20% travel is all that is required. 

what is desktop support

Desktop Support Engineers are IT professionals who fix issues with an organization’s desktop computers and laptops, as well as handle concerns with servers and security issues affecting business networks. Desktop Support Engineers most often work as part of a helpdesk team, reporting to the Senior Systems Administrator or Engineer and sometimes supervise junior helpdesk employees. As computer issues can arise at any time, Desktop Support Engineers may be expected to work a variety of shifts, including nights and weekends. Although they are able to access other employees’ computers virtually and mostly work from their office or desk, they may have to travel to individual work sites and server rooms, often being required to pick up and carry heavy equipment and parts.

what is desktop support

Because of the increasing reliance on computers, jobs for Computer Support Specialists, such as Desktop Support Engineers, are expected to grow by 12 percent, which is faster than average for all jobs. This growth will result in 855,700 new jobs through 2024, according to the Bureau of Labor Statistics.

What is it desktop support job description?

Desktop Support Engineer Job Description Template

it desktop support job description

We are looking to hire a skilled Desktop Support Engineer to assist our clients with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT related issues.

To ensure success as a desktop support engineer, you need to have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills. A state-of-the-art desktop support technician provides quick and effective support to customers with basic hardware and software problems.

What are desktop support responsibilities

Work management

desktop support responsibilities

We are looking for a desktop support engineer to provide technical support to our customers. You will help install, update and troubleshoot hardware and software systems.

If you are safe with a computer and want to support end users, we would love to meet you. To be successful in this role, you should have a troubleshooting perspective and the ability to provide clear technical guidance. You should also be familiar with remote resolution methods.

Ultimately, you will ensure a fast and accurate courier service and increase customer satisfaction.

Responsibility                                   

• Address customer tickets for hardware, software and networking

• Guide customers through the installation of applications and computer margins

• Ask targeted questions to find problems

• Instruct users with simple and detailed instructions

• Making problems isolated

• Test alternative routes until a problem is solved

• Customize desktop applications to meet customer needs

• Record technical problems and solutions in the registers

desktop technician job description

desktop technician job description

Assist employees in the installation, configuration and continuous implementation of desktops, laptops, remote equipment and software according to specific standards and guidelines.

Participate in various computer platforms in a multilevel client server environment.

Training and management of the use of hardware and software.

Participate in major projects in the technology sector and perform an analysis of network and desktop management problems under the pretext of IT Management.

Update and manage your computer inventory and additional equipment.

Maintain and resolve problems on LAN / WAN, VoIP phone, biometric systems, video and other IT equipment.

Make sure that desktop computers connect perfectly with different systems.

Maintain passwords, data integrity and file system security for the computing environment.

Interact with vendor support assistants to resolve technical issues with desktop computing equipment and software.

Propose and implement system updates to ensure longevity.

Evaluate the transaction requirements to determine the system purchase specifications.

Identify and repair network and hardware connectivity problems.

Establish VPN access for all remote users.

Assistance for technical updating and maintenance of all desktop systems.

Support in testing and deploying new applications and systems.

what is desktop support

Introduction to desktop support

what is desktop support

You get a call. It's from your dad. He's trying to set up a new printer. (Of course, it's a printer problem.) You ask him the make and model, and start Googling instruction guides. You're sure it's a driver. (It's always a driver.) You walk him through the steps. He tries to print a test page, and it works. As far as he's concerned you've just performed a miracle. You can hear the appreciation and almost delight in his voice as he thanks you. Why did he call you? It's the same reason he'd take his car to a mechanic. He had a problem and trusted you to either know what to do or how to figure it out.
Desktop support techs are the mechanics of the IT world. People come to you with a problem. They're frustrated. They don't know what happened, or whether it was their fault. They just know something doesn't work that should, and they need you to help. It's your job to figure it out and make it work. Whether it's a PC, Mac, Android, or printer.

what is a router and firewall?

router and firewall

If you're looking for the best small business routers money can buy, then you've come to the right place. In this guide we look at the best routers for small and medium-sized businesses. Any of them are also perfect for home offices as well.

When looking for the best small business router for your needs, you don't have to worry about it being able to handle huge amounts of network traffic, but you'll still need something that has enough power to handle a number of employees and devices accessing the network 24/7.

Modern routers now often come with dual or even triple band connectivity, as well as a slew of other features usually found on far more expensive enterprise-grade models, while costing considerably less.

Is a firewall a router?

is a firewall a router

Many technological trends today are stressing corporate networks. Companies are changing Voice over Internet Protocol (VoIP) for telecommunications, enabling them to accelerate integrated communications (UC). Most organizations have adopted cloud-based and cloud-based services. The Internet of Things (IoT) is also becoming widespread.

All of these technologies require high-speed fiber-based latency networks to function optimally. The transmission and processing of data generated by these technologies require more bandwidth.

Businesses using a network solution service provider may question the importance of getting a router managed service from this provider. Organizations may be concerned about the cost of renting a third party to manage their routers, and believe that this feature is provided internally.

On the other hand, managed router service is an inexpensive way to increase the information workforce while improving network visibility and performance.

what are firewall services

firewall services

Welcome to our pick of the best secure routers of 2020. The routers you'll find on this page have been carefully chosen because they offer the absolute best when it comes to keeping your network protected.

After all, when it comes to security, it’s a good idea to take preventative measures in 2020. These days we're filling our homes and offices with an increasing number of smart devices that are connected to the internet, and due to their connectivity, that can pose a security risk.

Thankfully, today’s manufacturers take security seriously and many models feature built-in security controls and services that monitor your network around the clock. Without further ado, here are the best secure routers of 2020 to that keep you, your devices and your network safe. 

what are wireless routers for business

wireless routers for business

In any cost/benefit analysis, it’s always important to assess the risk of using or ignoring a particular tool or resource. In the case of not using managed firewall solutions, the risk can be quite high.

For example, how much productivity would your business lose if a poorly-optimized firewall configuration caused legitimate access requests to fail? Or, how much would it cost your business if an improper firewall configuration let a cybercriminal breach your network? According to Ponemon, a breach would cost you about $3.86 million on average.

So, when weighing the cost of managed firewall services, consider the price you might have to pay if you don’t have a well-managed firewall.

Another cost factor you should balance when considering a managed firewall solution is what it would cost you to manage the firewalls your company needs entirely in-house. Cybersecurity experts can be costly to hire, onboard, and train—with salaries easily reaching six figures a year before benefits. And, considering the shortage of skilled cybersecurity engineers, it’s a jobseeker’s market, not an employer’s market.

firewall router for small business

What is a firewall?

firewall router for small business

A firewall is digitally equivalent to a policeman who corrupts the boundaries of the network. It can be used to prevent traffic from entering and leaving the system.

There are several types of firewalls, both hardware, and software. Operating systems often have a software-based firewall, while the firewall in the router is hardware-based.

Firewalls help prevent port and Internet-based attacks. Firewalls can also prevent an infected computer within the network from attacking other computers by preventing malicious traffic from leaving the network.