What is Field Service?
According to the Oxford
English Dictionary, the term field service has its origins in 16th-century
military jargon. Though this century’s technicians might be armed for
problem-solving with a set of tactics and maneuvers, field services now refer
to so much more. We can separate field services into four distinct categories.
What are the different
types of field services?
Repair
This is clear cut. If a
machine is broken or not functioning correctly, a service technician makes a
field visit to solve the problem.
Maintenance
Maintenance is the
preventive part of Field Service. To prevent equipment from failing (and
thereby avoiding repair service), certain activities are performed to maintain
proper operation, such as replacing wear parts and performing inspections.
Regular inspections of machinery and devices help minimize breakdowns and
operational downtime.
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