Avaya Aura Contact Center is Avaya's next-generation contact
center solution, which helps midsize businesses manage customer experiences by
providing multimedia routing, workforce optimization and outbound self-service.
Highlights
SIP-based multimedia routing software.
Connect customers and their information to the right agent
or expert via voice, video, email, web chat, SMS and instant messaging.
The underlying communication infrastructure can be provided
by Avaya Aura Platform or Avaya Communication Server 1000.
It provides a rich set of interfaces, including Open Interfaces
web services, to enable the development of sophisticated contact center
solutions.
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